Your trust matters to us - here's how we keep your info safe
Look, we get it - nobody actually enjoys reading privacy policies. But here at Ignis Flamecrest Architecture, we're not about hiding behind legal jargon or making things complicated just 'cause we can.
This policy spells out what happens with your personal info when you visit our site, reach out for a consultation, or work with us on a project. We've tried to keep it straightforward and honest.
Based in Toronto, we follow Canadian privacy laws (PIPEDA, if you're into acronyms), and we take that responsibility seriously. Your data isn't just some abstract thing to us - it's your trust, and we don't mess around with that.
We're not in the business of hoarding data. We only grab what we need to serve you better:
We don't track you across the internet or do any of that creepy retargeting stuff. What happens on our site stays on our site.
Here's the deal - we use your info to actually help you, not to spam you or sell it to random companies. Specifically:
Responding to your inquiries, scheduling site visits, sending proposals, and keeping you updated on your project's progress.
Actually doing the work you hired us for - designs, permits, construction oversight, all that good stuff.
Understanding what parts of our site are useful (or confusing) so we can make it better.
Keeping records for tax purposes, contracts, and regulatory requirements in the construction industry.
Newsletter stuff: If you sign up for our occasional newsletter, we'll send you project updates and design insights. That's it. No daily spam, no random promotions. And yeah, there's always an unsubscribe button.
Okay, so cookies - not the delicious kind, unfortunately. These are tiny files that help our website remember stuff and work properly.
You can disable cookies in your browser settings, but heads up - some parts of the site might get weird. Most browsers let you control cookies pretty easily these days.
Under Canadian privacy law, you've got some solid rights when it comes to your personal data. Here's what you can do:
Request a copy of everything we have on you. We'll send it over in a readable format within 30 days.
Spot something wrong? Let us know and we'll fix it. Outdated phone number, changed address - whatever needs updating.
Want us to erase your info? We'll do it, unless we're legally required to keep it (like for tax records or active contracts).
Don't wanna hear from us anymore? Hit unsubscribe on any email or let us know directly. No hard feelings.
To exercise any of these rights, just shoot us an email at contact@ignisflamecrest.info or give us a call. We'll verify your identity (gotta make sure we're not handing your data to some random person) and then handle your request.
We take security seriously - like, really seriously. Your info is valuable and we treat it that way:
Real talk: No system is 100% hack-proof. We do everything we reasonably can to protect your data, but if there's ever a breach, we'll let you know right away and tell you what happened and what we're doing about it.
We don't keep your data forever. Here's the general timeline:
After these periods, we securely delete or anonymize the data. If you want us to delete stuff sooner, just ask - we'll do it unless there's a legal reason we can't.
Sometimes we link to other websites - maybe a supplier's site, a building product manufacturer, or a city planning portal. Just FYI: once you click away from our site, this privacy policy doesn't apply anymore.
We try to only link to reputable sites, but we can't control their privacy practices. Always check their policies if you're sharing personal info on other sites.
Our services aren't directed at anyone under 18. If you're a parent and think your kid has given us their info, let us know and we'll delete it ASAP. Architecture consultations aren't really a thing for minors anyway, but just putting it out there.
Privacy laws change, technology evolves, and sometimes we update how we do things. When we make changes to this policy, we'll post the new version here and update the date at the top.
If it's a major change that affects how we use your data, we'll send you an email heads-up (if we have your email). Otherwise, checking this page now and then is a good idea if you're curious about updates.
Look, privacy stuff can be confusing. If you've got questions about this policy or how we handle your data, don't hesitate to reach out. We'd rather answer your questions than have you wondering.
Privacy Complaints:
If you've got a complaint about how we've handled your personal info and you're not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada at 1-800-282-1376 or visit priv.gc.ca